Contact & support
We reply within one working day. Some things you can fix right now.
Send us a message
Reporting a security issue? Use the same form and start your message with “Security”. Describe the problem, not anyone’s personal data.
Common problems, fixed now
Filing starts once HMRC approves QuarterFile for live filing. Until then you can check your MTD date, read the guides and join the reminder list: we’ll email you the day sign-ups open.
Why did my HMRC connection fail?
Usually the permission screen was declined or timed out. Press Connect again on the filing screen, sign in on HMRC’s page, then press “Grant authority”. Our connection guide walks through every screen.
I connected to HMRC but there are no quarters to file. Why?
Almost always because the separate sign-up for MTD for Income Tax hasn’t gone through on HMRC’s side. Connecting QuarterFile grants permission; it doesn’t enrol you, so HMRC has no quarters to send back. Sign up once on gov.uk. QuarterFile reads HMRC’s list of your businesses when you connect, so once HMRC shows the sign-up, disconnect in Settings and connect again, and your quarters appear. Nothing you have recorded is affected in the meantime. Our sign-up guide walks through it, including how to check whether your accountant has already done it.
How do I correct a mistake in a filed quarter?
Fix the transaction in your records. Quarterly updates are cumulative, so your next one carries the correction automatically. Once you’ve sent Quarter 4, correct a mistake by sending the fourth update again, before your year-end adjustments. Here’s how that works.
Why can’t I sign in?
There’s no password. Sign in with Google, or ask for a one-time code by email. If the code isn’t arriving, check your spam folder and that the address matches. Each code works once and expires after ten minutes, so request a fresh one if in doubt, and type it on the screen that asked for it.
Why won’t my bank statement import?
Check the date and amount columns on the matching step. Skipped rows are usually balance rows or unreadable dates. Our import guide covers the common fixes. Still stuck? Send us the header row, not the data, and we’ll map it.
Is HMRC down?
If HMRC’s services are having problems, a banner appears at the top of your overview. Nothing is lost, and filing resumes when HMRC recovers.
How quickly will you reply?
Within one working day, whichever plan you are on, including QuarterFile Free. Plus messages go to the front of the queue in the week before a quarterly deadline, which is when the queue is longest. If your message is about a filed quarter, include the receipt reference from your overview and the first reply can be the useful one.
Can you tell me if an expense is deductible?
No. QuarterFile is record-keeping and filing software, not tax advice, so your accountant or HMRC’s guidance is the right place for that.
Can I export my data?
Always. Settings, then Export, gives you your transactions as CSV, and every filed receipt stays viewable and printable from your overview.